Unless otherwise stated, all of the watches and jewellery for sale on this website are pre-owned.
All of our pre-owned watches are fully checked and we are confident you are ordering a quality product fit for its intended purpose.
When purchasing a pre-owned product, buyers should be aware that it will have signs of use. We aim to accurately describe every watch we sell, we ask buyers to carefully read our descriptions and look at photographs before purchase.
Payment options:
We are able to accept payment on this website through the following credit cards.
Pricing:
All prices are in UK Pounds. To insure against erroneous pricing, until such time as West 2 Jewellers emails the customer to advise of an order being accepted, we reserve the right not to accept the customer order.
Delivery:
At West 2 Jewellers we take great care in packaging your items and ensuring they are delivered to you safely. Our prices all include delivery charges. You will not be charged any additional fee for delivery.
Please Note: We can only deliver to customers within the UK and Northern Ireland. All orders must be signed for upon receipt.
We do not ship to PO Boxes either in the UK or abroad.
All deliveries will require a signature. Please either arrange an address where someone will be in between 9am and 1pm to sign, or contact us to organise a convenient day for delivery. If you are away from the delivery address, the courier will put a card through your door allowing you to re-book or to pick up your order from the Post Office within ONE week.
We reserve the right to charge the full relevant shipping fee to resend your order if the item is returned to us because you could not accept delivery for any reason.
Any order errors must be reported within 7 days of date of delivery. If you have not received your order within the time expected, you must notify us within 7 days from ordering. If you notify us after these 7 days, we will not be responsible for its location.
West 2 Jewellers reserves the right to refuse to supply any person for any reason.
Returns:
At West 2 Jewellers we want you to be completely satisfied with your order. We will provide a full refund if you return any items in their original condition within 7 days of receipt. Items must be returned with all the original packaging and at your own expense. We recommend you use a recorded delivery service.
Unless otherwise stated, all of our watches and jewellery are pre-owned. We are completely honest and clear in our item descriptions and point out any faults we believe you should be aware of. All items are cleaned and watches will be keeping good time when we deliver them. We cannot guarantee items after they are sold and delivered.
Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
We consider a complaint to be:
Any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which: alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and relates to an activity of our firm which is subject to the jurisdiction of the FOS.
We will provide a copy of this documented process on request and when acknowledging a complaint. There will be no charge for this.
A complaint can be made and received via any reasonable means, including letter, telephone (at standard rates), email, or in person.
Making a Complaint
We do not make a charge for handling a complaint.
If you wish to make a complaint, please contact:
by email: west2jewellers@yahoo.co.uk
by tel.02072621521
in writing & in person: 191 Edgware Road, London W2 1ET.
Acknowledging your Complaint
If your complaint cannot be resolved within 72 hours following its receipt, we will promptly send you a written acknowledgement of your complaint.
If you make an oral complaint, our written acknowledgement will set out our understanding of your complaint.
Reviewing your Complaint
Your complaint will be investigated diligently and will be assessed fairly, consistently and promptly.
We may ask you to submit copies of documentation and may request further information from you to assist us with our investigation.
We will take into account any documents and/or information you may provide in relation to your complaint.
Keeping you Informed
If your complaint cannot be resolved within 72 hours following its receipt, we will ensure that you are regularly kept informed of our progress with regards to the investigation into your complaint.
We will undertake a thorough and timely investigation of your complaint. However, in the event that we are unable to conclude our enquiries within 56 days, we will write to you and let you know when we expect to be in a position to issue our Final Response letter.
We will also provide you with details of your right to refer the matter to the Financial Ombudsman Service (FOS). The FOS can be contacted as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0845 080 1800
E-mail: enquiries@financial-ombudsman.org.uk
Resolving your Complaint
When we have finalised our investigation into your complaint, we will issue our Final Response letter.
Our Final Response letter will:
If you’re unhappy with our decision and wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes. If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.
Although you can refer your complaint to the FOS at any time, they will require our consent to investigate complaints where:
If your complaint can be resolved within 72 hours, 3 working days, we will send you a Summary Resolution Communication Letter to advise you how we have resolved the complaint, any further actions we are to take or the appropriate level of redress (or both), and again we will refer you to the Financial Ombudsman Service if you are not satisfied with our handling of the complaint.
Our Privacy Notice
West 2 Jewellers & Pawn Brokers Privacy Notice
This explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).
We may collect information about you: as part of your loan application and for the purposes of managing your loan agreement from you, from public records and from third parties with your consent .This includes your name, address, date of birth, contact details, employment information, credit record and your agreement history.
We use your information to:
communicate with you by telephone, email, SMS, or post using the contact details you have provided
manage your account
prevent fraud and money laundering
We may use your data for the above purposes to fulfil our legitimate interest of managing our legal agreement with you and where otherwise required to comply with our legal and regulatory obligations and where permitted by the GDPR. If you do not provide us with your personal information, we will not be able to lend to you.
We may also use your information for other purposes where you have consented to this (see below).
We may share your information with:
third parties to which we transfer, charge or assign your agreement or which provide services for us
law enforcement agencies or regulatory bodies where we are required to do so by law
We store your information:
within the European Economic Area (EEA)
if we transfer data outside the EEA we will ensure that before we do so, there is adequate protection in place to ensure the security of your data.
We keep your information:
for as long as it is needed to manage your account and for a maximum of six years unless a longer period is required by law.
You have the right to:
Contact
If you have question, want to exercise your rights or make a complaint, please contact us
If we cannot resolve your complaint, you may contact the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 08000 234 567
You also have the right to complain to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. www.ico.org.uk.
We may contact you by post, email, SMS or telephone for the purposes of marketing our products and services; please tick the box in note 6 on your contract if you do not wish to receive such marketing.